Last updated: July 2026 — James Wilson, Loungesuite

Responsible Gaming

At Lounge Suite, we are committed to promoting responsible gaming practices. We believe that entertainment should always remain safe, fun, and within your control. This page provides essential information about responsible gambling, warning signs, and the tools available to help you maintain healthy gaming habits.

What is Responsible Gaming?

Responsible gaming refers to the practice of gambling in a way that is enjoyable and controlled. It means:

• Setting limits on time and money spent gambling
• Viewing gambling as entertainment, not as a way to make money
• Never gambling more than you can afford to lose
• Keeping gambling separate from essential expenses like rent, food, and utilities
• Maintaining awareness of your gambling behaviour and recognising when habits change

Responsible gaming is about making informed choices and maintaining control over your gambling activities at all times.

Warning Signs of Problem Gambling

If you or someone you know exhibits any of the following signs, it may indicate a gambling problem:

• Gambling with money intended for bills, rent, or other essential expenses
• Spending increasing amounts of time and money on gambling
• Difficulty controlling gambling urges or stopping when you want to
• Chasing losses by gambling more to recover money lost
• Neglecting family, friends, work, or educational commitments due to gambling
• Lying about the extent of your gambling activities
• Experiencing mood swings, anxiety, or depression related to gambling
• Borrowing money to fund gambling activities
• Feeling guilty or ashamed about your gambling habits

If you recognise any of these warning signs, please reach out for help immediately using the resources listed below.

18+ Policy

All users of Lounge Suite must be 18 years of age or older. We take age verification seriously and reserve the right to request proof of age at any time. Gambling is strictly prohibited for anyone under 18 years old. Parents and guardians are encouraged to use parental controls and monitoring software to prevent underage access to gambling websites.

Self-Exclusion Tools

Lounge Suite offers self-exclusion options to help you take a break from gambling when needed. Self-exclusion allows you to voluntarily exclude yourself from your account for a set period, ranging from days to years. During this time, you will be unable to access your account or place bets.

To request self-exclusion, contact our customer support team. Self-exclusion is free, confidential, and can be an effective way to regain control.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Lounge Suite account. These limits help you stick to a budget and prevent overspending. You can adjust or lower your deposit limits at any time through your account settings. Increasing your limits typically requires a waiting period to ensure you have time to reconsider.

Get Help Now

If you or someone you know needs support with problem gambling, please contact one of the following organisations:

GamCare

Website: www.gamcare.org.uk | Helpline: Available for support and advice on responsible gambling

BeGambleAware

Website: www.begambleaware.org | Provides information, support, and resources for problem gambling

Gamblers Anonymous

Website: www.gamblersanonymous.org | Offers peer support and recovery programmes for those struggling with gambling addiction

Your Responsibility

We encourage all players to gamble responsibly and within their means. Gambling should be enjoyable entertainment only. If you feel your gambling is becoming problematic, please use the tools available or seek professional help immediately.

For more information or assistance, please contact Lounge Suite's customer support team at any time. We are here to help.